$200 never discussed for a less than 10 min door adjustment.
Moved in 4 years ago and 2 years after, needed glass shower doors aligned. They came and did at no charge, even stating it was a quick an easy job. 2 years later, called them back for the same problem. Lucus was busy and tried to fit me in, I was as flexible as possible because we were having showings. Not hearing back on the day he was going to try to make it, I text the main number only to get a snarky reply about my showings.
Lucus made it the next morning, and I got a nice $200 bill for a 10 min job. Not once was it communicated and not everyone has $200 easily available. An amount this size for a job like this should've been discussed giving customers an opportunity to prepare for it or find another company.
I appreciate Lucus finding the time, but the customer service and transparency was disappointing
